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Patient communication

WhatsApp assistant

It answers patients who write to the practice on WhatsApp, says straight away that it is artificial intelligence and hands over to a person when needed.
In testing

What it does

  • It introduces itself

    The first message says it is an artificial intelligence system, as the AI Act requires.

  • Emergencies first

    If the message is about an emergency it replies with a fixed sentence giving the emergency number, without consulting the model.

  • Hands over to a person

    It leaves a note for the practice in the diary, without the message text, and stays silent from then on.

Which data flows

The patient’s messages go through WhatsApp and 360dialog and reach Mistral in Europe for the reply; the text is not logged. By default 360dialog stores messages in the United States: storage in Europe is chosen in the practice’s account.

Questions about this connection

Why is it “in testing”?

It works on a test diary, not yet on the practice’s real one. It also needs a verified WhatsApp Business account and Mistral’s written confirmation on data retention.

Does it give medical advice?

No. It books appointments and answers about opening hours and services; for everything else it hands over to someone at the practice.

Other connections

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