Video call
You do the follow-up after a treatment by video call, and the patient joins from her phone.
From the appointment in the schedule you send the patient a link, by WhatsApp or email. She opens it on her phone, with no app and no account, types her date of birth and agrees. Voice and video go from one device to the other, encrypted, and the report stays in today’s visit.
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At a glance
- Who it is for
- For practices that want to see how the patient is doing after a treatment, without having her come to the practice.
- What it costs
- Included in every plan, from 129 € a month for one doctor, VAT excluded. The first month is free.
- Specific features
- No video-call provider in between: voice and video go from browser to browser, encrypted. Transcription and audio recording start only if the patient ticks her consent.
Video call
What it does
Encrypted from one device to the other
Voice and video go directly between the two browsers. If the network does not allow a direct connection, one of our servers relays them, already encrypted and unable to read them.
Transcription, with consent
If the patient ticks transcription, both voices become text in the visit, among the dictations. The audio is not kept, and she can stop it whenever she wants.
Audio recording, separate
It is a separate choice, with its own tick. Only the voice is recorded, never the video: the file is encrypted and sits in Documents, in today’s visit.
Video call
Before and with Fibonacci
| Without Fibonacci | With Fibonacci |
|---|---|
| For a quick check-up the patient has to come to the practice. | You do the check-up on video: she opens a link on her phone. |
| To call you use some app and ask her to install it. | No app and no account: the patient opens a link. |
| You copy the link and paste it into a message by hand. | You press WhatsApp or Email: the message is already written, you send it. |
| What you said to each other you write from memory, afterwards. | With her consent the call becomes text in today’s visit. |
| A recording of the call stays on the phone of whoever made it. | The audio, if she agrees, is an encrypted file in Documents, with an expiry date. |
Video call
How to use it, step by step
Step 1 of 5
Open the appointment
In Schedule you open the appointment and press Video call. You need a doctor account and the patient’s date of birth in her record.
Video call
Good to know
A check-up, not a visit
It is for after a treatment already done. The first visit and the choice of a new treatment happen at the practice. If the connection is not enough, there is Reschedule in person.
The video is never recorded
The audio used for transcription is not kept. The audio recording, if the patient agrees, is an encrypted file that expires after 30 days: you delete it yourself.
One patient, one device per side
No screen sharing, no subtitles. Closing the tab is the same as leaving: to finish you use End the call.
The draft summary can be wrong
If there is a transcription, an assistant writes a draft. It is not saved by itself: you reread it and add it to the report yourself. The Doctor and Patient labels come from the audio channel, not from the voice.
Video call
Questions
Does the video call go through an external service?
No. Voice and video go from one browser to the other, encrypted. If the network blocks the direct connection, one of our servers may be needed to relay the encrypted packets. We cannot tell you which countries the network passes through.
Does the patient have to install anything?
No, and she creates no account. She opens the link on her phone with Safari or Chrome, types her date of birth and agrees.
Where does the transcription text end up?
In today’s visit, among the dictations. The voice reaches an external transcription service, in 30-second pieces; the audio does not stay with us. It starts only if the patient has ticked it.
Can I do the first visit by video call?
That is not its purpose: it is a check-up after a treatment already done. A reminder appears on the page, and some practices switch on the rule that admits only patients already seen at the practice.