The questions we get most often

Aesthetic medicine: a single doctor or a team of up to ten physicians, with injectable procedures, lasers, peels and bio-revitalisation. Other specialties are not covered.

Yes: you dictate during the visit, and the medical history fields populate. What the system understands remains editable, and nothing is saved without your confirmation.

Yes. Our templates are a starting point for the structure; the clinical content is yours, and you modify it. If you already have forms reviewed by your legal advisor, you upload and use them.

No. The structure follows Law 219/2017 and the case law on what a consent must contain, but the clinical text must be reviewed by your specialist and your lawyer before use with real patients. The software says so inside the application too.

No. A portal fills your schedule; a medical record documents what happens during a visit. They are two different jobs. Today Fibonacci does not connect to the portal you use: your public schedule stays where it is now, and the clinical work starts here.

Yes, and that’s how the patient signs. The rest of the work is better done on a computer, because a medical record is filled out with a keyboard.

Solo is €129 per month for one physician; Studio is €339 per month for up to four physicians; Clinic is €579 per month for up to ten. Non-medical staff are included in every plan. Prices per practice, excluding VAT. Data migration and initial training are included, not quoted separately.

Yes, one month, free, from activation. After that the full price list applies, unless the practice cancels. Before real patients are loaded, the terms of use and the data processing agreement are signed. The public demo with dummy data is still there, without registration.

No. You pay monthly and can cancel anytime. Upon cancellation, you export your data, and the relationship ends.

There’s no planned price increase. If the price list changes one day, existing customers will be notified in advance and won’t find the increase on their invoice.

On servers in Italy, within the European Economic Area. Not on U.S. cloud services. The ‘Security and Data’ page explains this in full, along with who else accesses the data.

You. We are processors and act on your instructions, under the agreement per Article 28 GDPR, which you sign before starting and can read now without filling out forms.

Yes, anytime and without asking us. The export uses FHIR, an international healthcare standard: another provider can read it without reinventing the format.

No. The model providers have contractually committed not to train on the data processed through our calls. The contracts are listed on the sub-processors page.

We handle the practice setup. You’ll complete a full initial consultation on the first day; to use everything smoothly, you’ll need about a week of practice.

Yes, starting from a file exported from your current provider. If your provider does not export anything usable, we tell you before you sign.

Yes. If the connection drops, you don’t open a new medical record. It’s the limitation of a service that stores data on our servers; in return, you get backups, encryption, and the fact that a broken computer in your practice costs you nothing.

There’s no qualified electronic signature: the patient’s signature is an advanced electronic signature. There’s no compliant archiving, as we haven’t yet contracted an accredited archiving provider. There’s no submission to the *Sistema Tessera Sanitaria* or invoicing. And there’s no self-service signup: you start by talking to us.

No. Fibonacci is not a booking portal and does not bring you new patients. It starts to be useful from the moment the patient walks into your practice.

No. We do not collect reviews and there is no ranking of doctors. What goes in is your patients’ medical records, and they stay yours.

No. The software organizes information and flags inconsistencies, such as a recorded allergy. The clinical decision stays with you, and no screen suggests diagnoses or treatments.